Refund and Cancellation Policy

1. Payment Processor (Merchant of Record)

All payments for easyB Terminal subscriptions are processed by Lemon Squeezy (Sold through Link, LLC, "Lemon Squeezy"), which acts as the authorised reseller (Merchant of Record) on behalf of the Manager. Lemon Squeezy handles billing, issuing tax invoices, collecting payments and any applicable tax (e.g. VAT). The User's card or payment method will be charged by Lemon Squeezy, and this description will appear on the User's statement. For direct payment support, the User may also contact Lemon Squeezy support using the details provided on the email receipt.

2. Subscription Plans and Billing

easyB Terminal offers the following subscription plans, all auto-renewing:

• Weekly — recurring charge every 7 days;
• Monthly — recurring charge every month;
• Annual — recurring charge every 12 months.

The exact amount and currency, including any applicable taxes, are shown before payment confirmation. Each plan renews automatically at the end of the current period, charging the same payment method, unless cancelled by the User before the renewal date.

3. Cancelling Your Subscription

The User may cancel their subscription at any time, without needing to provide a reason, via:

• the "Manage Subscription" panel in the Platform, which opens Lemon Squeezy's self-service billing portal;
• an email request to support@easyBterminal.com.

Cancellation takes effect at the end of the already-paid billing period: the User retains full access to the Platform until that date and will not be charged again. No automatic refund is issued for the unused remainder of the period (see Art. 4).

5. Right of Withdrawal and Immediate Service Delivery

Under EU consumer protection law (Directive 2011/83/EU, implemented in Italy via the Consumer Code), consumers generally have the right to withdraw from a distance contract within 14 days of subscribing, without giving any reason.

However, because easyB Terminal provides digital content and service access immediately after payment, by completing the purchase and activating access to the Platform the User expressly acknowledges requesting immediate performance of the service during the withdrawal period and agrees to lose the right of withdrawal once performance has begun (Art. 16(m), Directive 2011/83/EU).

If the User exercises withdrawal before actually using the service (i.e. before accessing the Platform after payment), they may request a full refund by contacting support@easyBterminal.com within 14 days of subscribing.

6. Failed Payments

If a renewal charge fails (e.g. expired card, insufficient funds), Lemon Squeezy automatically retries the charge over the following days. If all attempts ultimately fail, the subscription is marked as expired and access to the Platform is suspended until a payment succeeds. No access is guaranteed during a period of non-payment.

7. Price Changes

The Manager reserves the right to change subscription plan prices at any time. Price changes do not apply to an already-paid billing period and will be communicated to the User with reasonable notice before being applied to the next renewal. Continued use of the service after the new price takes effect constitutes acceptance of it; otherwise, the User may cancel the subscription per Art. 3.

8. Contact and Support

For cancellation requests, refunds, or any billing-related question, the User can contact:

The User may also contact Lemon Squeezy support directly for questions related to payment processing, using the details provided on the email receipt issued at the time of purchase.